VoIP texting has been around for quite some time now. The numerous benefits it offers are the reason this communication strategy is being adopted by more and more businesses each passing day. Not only is it cost-effective, but it also helps increase sales, improve customer support, and enhance your brand image.
So, what exactly is VoIP texting, and how does it work? Today, we will be talking all about how to text without phone service, and what benefits it offers for your business. Read down below to find out more.
What is VoIP Texting?
VoIP texting is as simple and easy to understand as traditional texting. It is also more convenient and versatile as compared to traditional texting. VoIP texting allows you to send and receive text messages using any device that connects to the internet. The receiving party is not notified if the text is coming from any other device than a phone.
How Can Businesses Use VoIP Texting?
VoIP texting offers dozens of opportunities for your business. Let’s look at a few advantages your business can enjoy through VoIP texting,
1. Provide Customer Support
A multi-channel approach can improve your customer support more than you think. A VoIP number makes it possible for you to answer calls and text back customers at the same time, with the same number.
- Business texts can be much longer: up to 1,000 characters.
- VoIP texting is instant, which reduces the response time
- No need to use a dual SIM mobile phone; you can send and receive personal and business-related messages from the same device.
2. Share Mass Updates
VoIP texting makes it simpler for your employees and customers to stay connected and on the same page. Communicating and distributing information from one primary channel also helps to avoid any confusion on both ends.
- VoIP texting can be targeted.
- Follow up with clients quickly by giving your team access to texting.
- Texting can be automated.
3. Cut down on missed meetings
Combining calling and texting allows you to cut down on missed meetings and appointments dramatically.
- Send appointment confirmations via text message.
- Send trackable links with calendar reminders to invitees
- Respond to missed calls easily and discreetly when you can’t talk on the phone.
Benefits of VoIP Texting vs. Traditional Phone-to-Phone SMS
Texting is one of the most efficient, quick, and easy ways to reach out to people. As compared to other communication mediums, texting is slowly becoming the medium to receive the best response rates.
So, what’s the difference between VoIP texting and traditional phone-to-phone SMS texting? What makes VoIP texting a better and more effective choice for businesses? Let’s have a look.
1. Low cost and ease of use
One of the main reasons for the popularity of messaging in the e-commerce world is that it is a low-cost communication method. Since customers are always on the go, your business needs to connect with them through advertising strategies that are quick and to the point. VoIP texting can be a great way to save effort, time, and money and elevate the level of communications in your business.
2. Text using any device
A great thing about VoIP texting is that you don’t need to have your phone with you 24/7 to make sure that you don’t miss any texts. VoIP texting allows you to receive and send texts using any device that connects to the internet such as your laptop, desktop, or tablet.
3. Reach more customers at once
Traditional texting only allows you to text one person at a time with your phone, unless you’re sending a group message. VoIP texting, on the other hand, allows you to send one text out to hundreds of people at once.
4. Build brand awareness
Text advertisement is a whole world of its own, and it offers a lot of potential for online businesses and retailers. Nowadays, it is possible for businesses to build a brand image by offering new and improved deals, sending MMS pictures of products to build customer’s interest, and receive customer’s feedback to improve their services.
5. It is scalable
Unlike how it is with traditional telecoms, with VoIP, adding new phone numbers and new lines is very easy. Traditional telecoms require new cabling to be installed for new users and new numbers, whereas for VoIP you can easily add a new number from the dashboard. There’s no need for additional hardware, just a click is all it takes to add new lines.
Caller Suite – The best Cloud-based PBX & IVR System for Businesses
To help your business grow, start looking for a good VoIP vendor and service plan that is reliable and inexpensive. When it comes to building the image of your business, you should not compromise on the quality of services offered.
Caller Suite is the best choice for your business if you are planning to opt for VoIP texting service and other cloud-based PBX services. With our services available in more than 80 countries worldwide, we not only offer the best plans in the market but also offer a number of useful features that can improve your brand image in no time.
VoIP texting with Caller Suite
- Send and receive unlimited text messages.
- Use your business number for text, fax, voice, and multimedia messages.
- Instantly message customers, employees, and department groups.
- Reach customers at scale with personalized messages.
If you are not already using VoIP texting service for your business, then it’s about time that you start. As compared to the benefits it offers, the disadvantages are almost non-existent. All you need is a good internet connection and you are good to go.
Sign up with Caller Suit today to avail your free 15-day trial. Whether you need to text local customers or international customers, we have got you covered.