Lifestyle, entertainment, technology, travel, hospitality – there’s a business out there for literally any and everything you could think of! The truth is, there isn’t just one business for a particular consumer base, there are thousands of them. Which leads to the question: How does your business stay ahead of the rest?
There are several answers, but the principle one is marketing. You read that right. It doesn’t necessarily matter how innovative your business might be, what matters is how well you’ve branded your ideas and marketed them to a target audience.
A crucial element of any business’ brand is its phone number. This is a dedicated phone number specifically for customers to reach out to your company. However, the question isn’t about what or why – it’s about how: how do you get a business phone number, PBX and IVR?
Personal Phone Numbers Vs. Business Phone Numbers:
A business phone number is defined as a DEDICATED phone number for a particular business. Even so, several business owners might believe it should be the same as their personal phone number.
Here’s the rundown of why your business phone number should be separate from your personal phone number:
|Personal Phone Number||Business Phone Number|
|You will be required to stay on top of business-related tasks all on your own without call forwarding systems.||Call forwarding is possible with multiple extensions for relevant departments.|
|There is no ‘me-time’ anymore. You will have to maintain a professional tone each time someone calls.||Specific hours are allocated to the business phone line and can even be extended with automated systems.|
|Friends and family – as well as customers, will all hear the same voicemail.||Interactive Voice Recording (IVR) plays custom greetings for customers.|
Business Phone Features: PBX and IVR
What is PBX?
Private Branch Exchange (PBX) is a private telephone network that operates within a business. It establishes telephone lines within the company (internally) and outside of the company (externally).
Users communicate via communication channels such as VoIP, analog, or ISDN. There are several benefits of PBX, such as:
- Better Communication Within The Workspace
- Mobile PBX (calls from any device, anywhere)
- Conference Calls
- Call Recording
- Call Routing
- Call Waiting
What is IVR?
Interactive Voice Response (IVR) is an automated telephonic service that routes incoming calls automatically to appropriate channels. Callers are directed via a pre-recorded response that directs them to identify the purpose of their call before being transferred to a human operator.
IVR has been making rounds lately as a necessity for businesses and here’s why:
- Calls Are Effectively Streamlined
- Better Customer Care
- Image Development
How can Caller Suite Help?
Caller Suite is a cloud-based PBX and IVR system that helps businesses establish a communication channel with their customers via virtual business phone numbers. A virtual phone number has everything a standard business phone would have – and a lot more.
From call recording, call hosting, and unlimited cloud space, there are plenty of ways an automated business phone line can help your business. Here’s how to get started:
1. Choose A Phone System:
First things first, choose the type of phone system your business needs. Caller Suite allows business owners to choose between local and toll-free numbers. Once you’ve assessed your business’ needs and selected a phone system, it’s time to move on to the actual setup.
2. Sign Up:
Caller Suite offers three packages, namely monthly, quarterly, and biannual plans. These plans include features such as; IVR, Mobile PBX, call routing, call forwarding, voicemail, hold music, and a lot more. You’ll be asked to select a number and set up a phone line.
Still on edge? Don’t worry. Caller Suite offers a 15-day free trial for customers to gauge at our services before reaching a decision.
3. Add Extensions:
Given how each package includes call routing and call forwarding, you would have to add an extension number for each department or employee. An extension is a number or two that re-routes calls to concerned departments whenever a customer calls.
This is also where IVR comes into play: Customers are asked to specify their reason for calling with an automated message and dedicated keys. Those keys help identify and streamline calls to relevant departments.
4. Setting Up Mobile PBX:
Mobile PBX refers to using multiple devices as softphones to make calls anytime and anywhere. For example; you could just as easily make a call via your tablet when a phone isn’t available.
Setting up mobile PBX requires users to enter in devices they would like to host their business phone numbers with.
5. Start Receiving Calls:
And that’s all there is to it! Caller Suite makes the entire process easy and effective for business owners who are setting up or expanding. Our automated, cloud-based network makes making and receiving calls easier than ever before.
Using VoIP Systems For Your Business:
What is VoIP and how does it work?
Voice Over Internet Protocol (VoIP) is an innovative system implemented in telephone networks for more functionality, flexibility and portability. The system turns analog phone signals into digital signals to have them transferred over the internet. Thus allowing you to make calls directly from your computers, tablets or any other internet connected device.
Benefits of VoIP:
- Lower Cost
- Call Conferencing, Call Recording and Multiple Systems Into One
- International Dialing Made Easy
- Cloud-Based Unlimited Storage Space
Types of VoIP:
The two main types of VoIP telephones are hardware-based and software-based.
|Also known as softphones, software-based IP phones are installed as a software on a computer or any mobile device. The interface is similar to a telephone dialing pad.||Also known as hardphones, hardware-based phones are traditional landlines or cordless telephones. VoIP modifies their functionality by including enhanced caller functions, such as; call conferencing, call routing etc.|
What Should You Consider For Your Business?
While both hardphones and softphones come with their own list of pros and cons, softphones have begun to dominate as business owners are switching to cloud-based, software programs over traditional phones.
Why? Hardphones might be easy to handle and use, they come at a cost – quite literally. Businesses are now looking for ways to mobilize their operations and make them easier for employees to adapt to. Hence making softphones a clear winner between the two.
Check Out: SoftPhone VS HardPhone – The Ultimate Guide
Caller Suite offers a 15-day free trial on all of it’s softphone services. From quick installations, user-friendly systems and unlimited features – Caller Suite can help your business grow.
Times are changing and businesses are adapting. A business phone number is a time-tested communication channel for creating better customer relations and staying efficient. Recent innovations have added VoIP, IVR and PBX systems thus allowing businesses to take this time-tested approach up a notch.
Contact Caller Suite today to start your free trial of the latest and most innovative business phone features!