To run your business smoothly, your business mustn’t compromise on customer satisfaction. Whenever your customers have any questions or queries, they prefer to reach out to you via calls or emails. Hence, having a top-notch call center to cater to your customers’ needs is extremely important.
IVR system can be very beneficial for call centers. A good IVR system comes with many benefits that will not only help reduce the burden on your employees but also help increase customer service efficiency.
Caller Suite allows you to set up your call center at a very affordable cost. Read down below to find out more.
Why do you need an IVR system for your call center?
Every business, regardless of its size, needs a call center for lead generation or customer service. A call center that is IVR based is quite easy to set up. All that your team needs is a good internet connection, a headset, and a laptop or computer system. IVR makes it possible to receive and make calls from any gadget that connects to the internet, which makes it possible for your team to work from home as well.
A well-optimized IVR can work wonders for your call center. It improves call quality, increases customer satisfaction, and lowers call handling times. Call centers based on IVR are super easy and quick to setup.
How can IVR benefit your company’s call center?
Your company’s call center is the hub through which the majority of customer interactions are handled, making it the heart of your customer service efforts. To ensure the best customer service, your call center services should be efficient and up to the mark.
1. Manage high call volumes
Another benefit of IVR is that it allows companies to manage large call volumes easily. Callers are directly connected to the department or agent that is relevant to answering their query or will wait in a queue when all agents are busy.
2. Add Music to Your Wait Queue
Though some callers find hold music plain boring, you can’t simply leave the callers in silence. Leaving the callers in silence could also make them think that the call has been dropped or the agent is not answering.
So, this is something that you need to improve the customer experience. If you’re still confused about it, you can simply use the hold time to play out useful and informative messages to your callers.
3. Send calls to voicemail
Caller Suite allows you to modify and monitor individual pre-recorded responses. Your team can save up to 80% of their time by reducing the number of inbound calls. This allows you to focus on the more critical calls first.
4. Efficient customer support management with IVR
With IVR, callers receive the information they need without having to talk to the agents. If not necessary, there’s no need to route calls to a live agent. IVR can be used to record information that your callers usually seek, for example; the address or contact details, the business hours of your company, and more so your agents can focus on addressing more complex customer needs.
When the caller wants to speak to a live agent, Caller Suite IVR uses relevant caller data to route the call to the specific agent, thereby improving your customer support management.
5. Enhances your company’s image
IVR can be used by start-ups and small companies to form the impression that their company is bigger than it is. If your company only has a limited number of employees, you can configure IVR prompts that will allow customers to talk to marketing, support, sales or technical support, etc.
The caller will be routed to the person on your team assigned to answer all of the calls, regardless of the department that the caller chooses.
How to Set Up a Call Center for less than $13 a month?
With Caller Suite, setting up a call center for your company is a no-brainer and takes hardly any time for the system to be up and running. You can easily configure it from the options available. This makes it easier to configure the call menu while keeping users in mind.
IVR with Caller Suite is super easy and quick to set up. As mentioned above, you won’t need to purchase any extra hardware or software. All you are required to do is to select a number for the IVR or simply set it for your business number. Once this is done, you can set up the IVR options for every department and add agents for each department.
With Caller Suite, you get the most affordable plans in the market. Sign up today to avail your free 15-day trial.
Web-based call center solution – No need for additional software, hardware, and maintenance costs.
There’s no doubt that a good IVR system can be a game-changer for your business. However, it is also important that you choose a reliable service provider. Caller Suite is the trusted choice of hundreds of businesses around the world.
Caller Suite offers the most cost-effective plans available in the market. We understand how difficult it can be for small businesses to invest in an expensive call system. Sign up with Caller Suite today to avail numerous benefits for your business.